Shipping policy

Shipping Policy

Effective Date: 8 July 2026

Thank you for shopping with [ZIGANE]. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are processed on business days only (Monday to Saturday, excluding public holidays).

  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.

  • During festive seasons, sales, or promotional events, order processing may take longer than usual.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD), where applicable

The available shipping methods for your location will be displayed during checkout.

3. Shipping Costs

  • Standard Shipping: ₹40 ([SHIPPING COST – ₹40])

  • Express Shipping: [EXPRESS SHIPPING COST]

  • Free Shipping: Available on orders above [FREE SHIPPING ORDER VALUE], if applicable.

Shipping charges are displayed at checkout before payment is completed.

4. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: [2–5 BUSINESS DAYS]

  • Other Cities and Towns: [4–8 BUSINESS DAYS]

  • Remote Locations: [5–10 BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location and courier partner.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS.

  • A tracking number.

  • A tracking link to monitor your shipment.

If you do not receive your tracking information within [5DAY], please contact us at [banshrajyadav005@gmail.com].

6. Delivery Issues and Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • Incorrect or incomplete shipping addresses

  • Unexpected operational issues

If your order is significantly delayed, we will keep you informed and work with our shipping partners to resolve the issue as quickly as possible.

If a delivery attempt fails because of an incorrect address or the recipient is unavailable, additional shipping charges may apply for re-delivery.

7. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us within [7Day] of the expected delivery date.

  • Include your order number and photographs (if the package is damaged).

  • We will investigate the issue with the courier and provide an appropriate resolution, which may include a replacement or refund where applicable.